Privacy Policy

1 Introduction

Joya11 (https://joya11.win) takes your personal privacy seriously. We believe your personal information belongs to you — and protecting it is our responsibility.

This Privacy Policy explains how joya11 collects your information, the purposes for which it is used, how long it is retained, and how it may be shared with third parties. This policy applies to the joya11 website, mobile app, and all digital services.

We adhere to international data protection standards and regularly update our security practices. From the moment you register with joya11 through every transaction, your data is protected to the highest standard.

2 What Information We Collect

Joya11 collects only the minimum information necessary to provide our services. We never ask for data we don't need. Below is a breakdown of what we collect across three categories:

3 How Your Data Is Used

Joya11 uses your information only for specific, legitimate purposes. We never sell your data to advertisers. The primary purposes for using your information are:

• Account Management: To complete registration, login, password reset, and account verification.
• Payment Processing: To securely process deposits and withdrawals and maintain transaction history.
• Customer Support: To resolve your issues, answer your questions, and provide support.
• Security Assurance: To prevent fraud, money laundering, and unauthorized account access.
• Legal Obligations: To comply with regulatory guidelines and legal obligations.
• Service Improvement: To analyze user experience and further improve joya11's services.
• Promotional Communications: To inform you about offers, bonuses, and new features, with your consent.

To stop receiving promotional messages at any time, notify our support team. Your request will be processed within 48 hours.

4 How Long Your Data Is Retained

Joya11 retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration the account is active and up to 5 years after closure (as required by law).
• Transaction Records: A minimum of 5 years, in accordance with financial regulatory guidelines.
• KYC Documents: Up to 5 years after account closure.
• Technical Logs: Up to 90 days.
• Customer Support Contact: Up to 2 years.

Once the retention period expires, data is securely deleted or anonymized.

5 Data Sharing Policy

Joya11 does not sell your personal information to third parties. However, limited data may be shared in the following specific circumstances:

• Payment Processors: To process transactions with payment partners such as bKash, Nagad, and Rocket.
• KYC Verifier: With authorized third parties for identity verification purposes.
• Law Enforcement Agencies: Based on a court order or lawful government request.
• Technology Service Providers: Hosting, analytics, and cybersecurity providers — all bound by joya11's privacy standards.

6 Cookie Policy

Joya11's website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help the site recognize you.

You can manage or disable cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some joya11 features.

7 Data Security Measures

Joya11 uses industry-standard technology to keep your data secure. Our security infrastructure is continuously updated:

• 256-Bit SSL Encryption: All data transfers occur over encrypted channels.
• Two-Factor Authentication (2FA): OTP verification as an additional layer of account security.
• Encrypted Database: Stored data is encrypted and not directly readable.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Access Controls: Only authorized personnel have access to your data.

8 Your Rights

As a joya11 member, you have several important rights regarding your personal information:

To exercise these rights, contact our support team. Requests are generally processed within 30 days.

9 Children's Privacy

Joya11's services are strictly for users aged 18 and above. We do not knowingly collect or process information from anyone under 18.

If a minor attempts to open an account on joya11, the account will be cancelled and any collected information will be deleted as soon as it is detected.

10 Privacy Policy Updates

Joya11 reserves the right to update this Privacy Policy as needed. For significant changes, we will notify members through the following methods:

• Displaying notifications on the platform.
• Sending notifications via registered email or SMS.
• The "Last Updated" date on this page will be revised.

Continued use of joya11 after any changes takes effect constitutes your acceptance of the updated Privacy Policy. We recommend checking this page regularly.

11 Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact us:

We typically respond within 24 hours. Complex requests may take up to 30 business days.