Terms and Conditions

1 General Terms and Conditions

Joya11 (hereinafter referred to as the "Platform" or "joya11") is an online gaming and Sports Betting platform. These Terms and Conditions apply to the use of joya11's website, mobile app, and all associated services.

By registering on or using joya11, you automatically agree to these Terms and Conditions, Privacy Policy, and Responsible Gaming Policy. If you disagree with any of these terms, please refrain from using the platform.

Joya11's services are for personal, recreational use only. Using the platform for commercial purposes or on behalf of a third party is strictly prohibited.

2 Account Register

You must provide accurate and up-to-date information when registering an account on joya11. If an account is created using false or incorrect information, joya11 reserves the right to terminate that account and all associated balances may be forfeited.

• Each person may register only one account. Opening multiple accounts is strictly prohibited.
• You must provide your name, mobile number, and email address accurately during registration.
• You are solely responsible for keeping your account password confidential. Your password must not be shared with anyone.
• If you notice any suspicious activity on your account, please notify our support team immediately.
• Accounts may not be transferred or sold to a third party.

Joya11 may request additional information or documents for KYC (Know Your Customer) verification at any time. Withdrawal access may be restricted until verification is complete.

3 Age Verification

Joya11 is a responsible gaming platform. You must be at least 18 years of age to use our services. No one under the age of 18 is permitted to open an account or place bets on joya11.

Joya11 may request a copy of your national ID or passport for age verification at any time. Failure to complete verification will result in account suspension.

4 Deposit Terms

Deposits on joya11 can be made via bKash, Nagad, and Rocket. The following conditions apply to deposits:

• Minimum deposit amount is BDT 500.
• Deposits must be made from a mobile wallet registered in your own name. Deposits from third-party numbers are not accepted.
• Without the correct reference number, deposit verification may be delayed.
• Joya11 reserves the right to return any deposit directly without verification.
• Failure to meet the applicable bonus conditions after a deposit may result in the bonus being forfeited.

5 Withdrawal Terms

The following conditions must be met when making a withdrawal from joya11:

• Minimum withdrawal amount is BDT 500.
• Withdrawals can only be made to the mobile wallet used at the time of account registration.
• Withdrawals are not permitted until the wagering requirements for each bonus have been fully met.
• Large withdrawals may be held if KYC verification has not been completed.
• A maximum daily withdrawal limit may apply. Please contact support for more details.
• If money laundering or fraudulent activity is suspected, joya11 reserves the right to freeze withdrawals and conduct an investigation.

6 Bonus Terms

All bonus offers on joya11 are subject to specific terms. By claiming a bonus, you automatically agree to those terms.

• Each bonus has its own wagering requirement, typically ranging from 10 to 30 times the bonus amount.
• Bonus funds may only be used to place bets on designated games or betting markets.
• If multiple accounts from the same IP address or device attempt to claim bonuses, both accounts will be terminated.
• Bonus balance cannot be withdrawn before the wagering requirements have been met.
• Joya11 reserves the right to modify or cancel any bonus offer without prior notice.

7 Betting Rules

The following rules apply to all betting on joya11 at all times:

• Once a bet is confirmed, it cannot be cancelled or changed.
• If incorrect odds are displayed due to a technical error, joya11 reserves the right to void the affected bets.
• If a match or event is cancelled, the stake for the relevant bet will be refunded.
• Accounts flagged for irregular or suspicious betting patterns will be subject to investigation.
• Joya11 is not liable for bets that fail to process during live betting due to network issues.
• Separate rules apply to each sports category, with full details available on the platform.

8 Security Policy

Joya11 places the highest priority on protecting members' data and funds. We use SSL encryption and two-factor authentication. However, you also have a personal responsibility to stay secure:

• Use a strong password and update it regularly.
• Avoid logging in to joya11 over public Wi-Fi.
• Do not access joya11 through unknown links or emails.
• Never share your login credentials with anyone.

9 Responsible Gaming

Joya11 believes betting is entertainment, not addiction. We encourage our members to play responsibly. To support this, the following tools are available on joya11:

• Deposit limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily close your account for a set period of time.
• Cooling-off period: Take a temporary break from betting.
• Reality Check: You will receive reminders about how long you have been playing.

If you experience any betting issues, please contact our Responsible Gaming page View.

10 Account Closure and Suspension

Joya11 may suspend or permanently close your account for any of the following reasons:

• Violation of these Terms and Conditions.
• Providing false or incomplete information.
• Fraud, collusion, or bonus abuse.
• Operating multiple accounts.
• Suspicion of money laundering or illegal activity.
• Order from a court or regulatory authority.

In the event of account closure, joya11 will make every effort to return your balance (where legitimate) safely.

11 Changes to Terms & Contact

Joya11 reserves the right to update these Terms and Conditions at any time. Members will be notified of major changes via email or platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

If you have any questions about these terms, please contact our support team or FAQ page View.